The Ruby Reliquary

APPOINTMENT GUIDELINES & POLICIES

Last Updated: October 10, 2026

Welcome to The Ruby Reliquary! We are delighted to welcome brides and their guests into our private bridal fitting salon. To ensure a comfortable, enjoyable, and personalized experience for every visitor, we kindly ask that all customers review the following appointment guidelines and policies before scheduling or attending a fitting.

PRIVATE APPOINTMENTS & BUSINESS HOURS

The Ruby Reliquary operates as a private, appointment-only bridal boutique within a dedicated fitting space at a private residence.
Bridal fittings are generally available on Saturdays and Sundays between 11:00 AM and 5:00 PM.
Appointments outside regular fitting hours may occasionally be accommodated at the sole discretion of The Ruby Reliquary, particularly when a bride has an urgent wedding timeline.
Walk-ins are not permitted. All visits, including fittings, merchandise viewings, and pickups, must be scheduled and confirmed in advance.
Appointment availability is subject to change.

APPOINTMENT REQUESTS & CONFIRMATIONS

Submitting an appointment request does not automatically guarantee a reservation. Appointments are confirmed only after approval by The Ruby Reliquary.
Customers may be asked to provide their name, contact information, wedding date, usual dress size, preferred gowns, and number of accompanying guests.
Requested information helps us prepare suitable merchandise and make the most of the bride's appointment.
Customers may be asked to complete and return an appointment questionnaire or acknowledgment before their scheduled visit.
Please notify The Ruby Reliquary promptly if your appointment needs, preferred gowns, guest count, or wedding timeline change.
The Ruby Reliquary reserves the right to decline or reschedule appointment requests for legitimate scheduling, safety, or business reasons, consistent with applicable law.

APPOINTMENT DURATION & ARRIVAL TIMES

Bridal fitting appointments are generally scheduled for approximately 90 minutes.
Customers are asked to arrive at their confirmed appointment time and no more than 10 minutes early.
Because our boutique operates within a private residence, early arrivals cannot be accommodated inside the property before the scheduled appointment.
Late arrivals may receive a shortened fitting to avoid interfering with other appointments.
Customers arriving more than 30 minutes after their scheduled appointment time may have their appointment canceled or rescheduled at The Ruby Reliquary's discretion.
Additional fitting time is not guaranteed and is subject to availability.

CANCELLATIONS, RESCHEDULING & NO-SHOWS

We understand that unexpected circumstances arise. Customers are asked to provide as much advance notice as reasonably possible when canceling or rescheduling.
If you are feeling ill, experiencing symptoms of a contagious illness, or have recently been exposed to a communicable illness, please contact us to discuss rescheduling.
Customers should not attend an appointment while experiencing symptoms that may place others at risk.
Repeated missed appointments, last-minute cancellations, or failure to communicate may result in future appointment requests being declined, consistent with applicable law.
The Ruby Reliquary may reschedule or cancel appointments when necessary due to illness, emergencies, safety concerns, severe weather, or circumstances beyond our reasonable control.

GUEST LIMITATIONS & MINORS

Each bridal appointment is limited to the bride or customer and a maximum of three accompanying guests, unless an exception has been approved in advance.
Guest limitations help maintain a comfortable fitting environment and protect the merchandise, furnishings, and privacy of the residence.
Children under the age of 12 are not permitted at bridal fittings.
Guests between the ages of 12 and 17 must remain under the direct supervision of an accompanying parent or responsible adult.
A bride or customer under the age of 18 must be accompanied by a parent or legal guardian who is authorized to provide any required consent.
Adult guests may be asked to acknowledge applicable property, safety, or fitting guidelines before entering the fitting area.
Reasonable accommodations will be considered where required by applicable law.

PRIVATE RESIDENCE, ADDRESS CONFIDENTIALITY & PROPERTY ACCESS

The Ruby Reliquary operates from a private residence. The appointment address is provided only to customers with confirmed appointments.
For the privacy and safety of the household, customers and guests may not publish, distribute, forward, or otherwise disclose the private residential address, access instructions, gate information, or other confidential property details without authorization, except as required by law.
Customers may not photograph, record, or publicly share images of private residential areas, entrances, security features, neighboring properties, or identifying location details without express permission.
Access is limited to designated customer parking, entrances, and appointment areas. Other portions of the residence and property are private and off-limits.
Unscheduled visitors, additional guests, and individuals not included in the confirmed appointment are not permitted without prior authorization.
Please respect neighboring residences by avoiding excessive noise, blocking driveways, obstructing streets, or entering neighboring properties.
Customers and guests must follow reasonable property-access and safety instructions while visiting.

FITTING ROOM ETIQUETTE & GARMENT CARE

Our gowns are individually selected, and many are delicate, vintage, pre-loved, embellished, or one-of-a-kind. We kindly ask that each gown be handled with the utmost care.
Customers should arrive with clean hands and skin and avoid products that may transfer onto fabric.
Please refrain from wearing heavy perfume, body oils, lotions, glitter, or makeup that may stain or damage garments.
Customers should avoid spray tanning or applying self-tanning products within seven days before a fitting because residue may transfer to gowns.
Fresh hair dye, temporary hair color, and other transferable products should be avoided when they may pose a risk to merchandise.
Food and beverages are not permitted in the fitting room or near merchandise.
Customers must not cut, pin, alter, remove embellishments from, or otherwise modify a gown without express permission.
Gowns should be tried on with appropriate assistance when requested to prevent damage to zippers, seams, fabric, trains, and embellishments.
The Ruby Reliquary may decline or discontinue a particular fitting when there is a reasonable concern that a garment may be damaged, subject to applicable law.

MERCHANDISE CONDITION & FITTING EXPECTATIONS

The Ruby Reliquary specializes in merchandise acquired through the secondary and resale market, including pre-loved, vintage, and new-with-tags gowns.
All gowns are considered secondhand merchandise because of their acquisition history, even when original retail tags remain attached.
Unless expressly stated in an individual listing, gowns have not been professionally cleaned, disinfected, or sanitized.
Minor imperfections, age-related wear, previous alterations, undiscovered repairs, and other characteristics may be present.
Customers are encouraged to carefully inspect each gown during their fitting and ask questions about any condition details that are important to them.
Bridal sizing may differ significantly from everyday clothing sizes. Tagged sizes, measurements, and designer size charts are provided as available but do not guarantee fit.
The Ruby Reliquary does not guarantee that any gown can be successfully altered, cleaned, restored, or repaired by an independent professional.

MERCHANDISE AVAILABILITY & 24-HOUR COURTESY HOLDS

All merchandise is offered on a first-come, first-served basis, and many gowns are one-of-a-kind.
Scheduling an appointment or expressing interest in a gown does not reserve or guarantee its availability.
The Ruby Reliquary does not offer advance holds based solely on online inquiries, messages, telephone calls, or appointment requests.
Following an in-person fitting, a customer may be offered a complimentary 24-hour courtesy hold on a selected gown at the discretion of The Ruby Reliquary.
A courtesy hold is not automatically granted and must be expressly confirmed by The Ruby Reliquary.
Unless otherwise agreed in writing, a confirmed courtesy hold expires 24 hours after it begins. If payment has not been completed by the expiration time, the gown may be released for sale without further notice.
Once a courtesy hold expires, merchandise becomes available to other customers on a first-come, first-served basis.
Merchandise availability is not guaranteed until a purchase is completed and payment is accepted.

PAYMENTS, PURCHASES & FINAL SALES

Customers are welcome to purchase merchandise during their fitting appointment, subject to available payment methods.
Payment must be completed in full before merchandise is released, unless a separate arrangement has been expressly approved.
Prices are subject to change before purchase, and The Ruby Reliquary does not guarantee previously advertised prices or offer price matching.
All purchases are final, subject to rights and remedies that cannot legally be excluded.
Customers should carefully inspect merchandise, review measurements and condition disclosures, and ask questions before purchasing.
Please refer to our Exchange, Refund & Return Policy and Terms & Conditions for additional information.

PHOTOGRAPHY, VIDEO & SOCIAL MEDIA

Customers may request permission to photograph themselves or selected gowns during their fitting.
Photography and video recording are permitted only with the approval of The Ruby Reliquary.
Customers and guests may not photograph or record other customers, household members, private residential spaces, personal belongings, security features, or confidential property details without permission.
Live streaming, commercial photography, promotional filming, and professional photo sessions require prior written approval.
Any permission to photograph merchandise does not authorize publication of the private residential address or other confidential information.

FOOD, BEVERAGES, SMOKING & SUBSTANCES

Food and beverages are not permitted within the fitting area or near merchandise.
Alcohol consumption and illegal drugs are prohibited on the premises.
Smoking and vaping are prohibited inside the residence and in any areas designated as smoke-free.
Customers and guests whose conduct presents a legitimate safety concern or threatens the merchandise, property, or other visitors may be asked to end their appointment, consistent with applicable law.

ANIMALS & SERVICE ANIMALS

Pets and other animals are not permitted at appointments unless approved in advance.
Individuals with disabilities who use service animals will be accommodated in accordance with applicable law.
Customers are encouraged, but not required, to communicate accessibility needs in advance so reasonable arrangements can be considered.

MERCHANDISE DAMAGE & CUSTOMER RESPONSIBILITY

Customers and accompanying guests are expected to exercise reasonable care when handling merchandise and using the fitting area.
Damage resulting from careless, reckless, intentional, or unauthorized conduct may result in a request for reimbursement to the extent permitted by applicable law.
The Ruby Reliquary will consider the circumstances of any reported damage before determining whether reimbursement is appropriate.
Normal, careful fitting of merchandise does not automatically make a customer responsible for pre-existing defects or ordinary wear.

PERSONAL BELONGINGS, PARKING & PREMISES SAFETY

Customers and guests are responsible for keeping track of their personal belongings, including handbags, jewelry, electronic devices, and other valuables.
Vehicles should be parked only in authorized areas and in compliance with applicable parking restrictions.
Visitors are asked to exercise reasonable caution around steps, entrances, furnishings, garment racks, and other property features.
To the extent permitted by applicable law, The Ruby Reliquary is not responsible for loss, theft, or damage involving personal belongings or vehicles, or for injuries arising from risks not attributable to its legally actionable conduct.
Nothing in this policy excludes or limits liability or legal rights that cannot lawfully be excluded or limited.

APPOINTMENT ACKNOWLEDGMENTS & LIABILITY RELEASES

Customers and accompanying adults may be asked to review and acknowledge applicable appointment, property-access, merchandise-handling, and safety requirements.
A separate acknowledgment, consent form, or liability release may be required when appropriate and legally permissible.
Any such document will be provided for review before a signature is requested.
Nothing in an appointment acknowledgment or release is intended to waive rights or remedies that cannot lawfully be waived.

RIGHT TO REFUSE OR DISCONTINUE APPOINTMENTS

The Ruby Reliquary reserves the right to decline, reschedule, or discontinue appointments for legitimate business, safety, scheduling, property-protection, or policy-compliance reasons, consistent with applicable law.
Harassment, threats, abusive behavior, intentional property damage, repeated disregard of reasonable instructions, or unauthorized access to private areas will not be tolerated.
These policies will be applied without unlawful discrimination, and reasonable accommodations will be provided as required by law.

POLICY ACCEPTANCE & UPDATES

Customers are encouraged to review these Appointment Guidelines & Policies before requesting or attending a fitting.
By attending an appointment, customers and guests are expected to comply with the applicable rules communicated before or during their visit, subject to applicable law.
Where affirmative acknowledgment or signature is required, the applicable terms will be presented for review.
The Ruby Reliquary may revise these guidelines periodically to reflect changes in operations, scheduling, safety considerations, or legal requirements.
The most recently published version will identify its effective revision date.

A FINAL NOTE FROM THE PROPRIETRESS

It is my sincere pleasure to welcome you to The Ruby Reliquary. Every bride deserves the opportunity to discover a beautiful gown without surrendering a small fortune, and I hope your visit is filled with excitement, laughter, and the anticipation of your special day.

These guidelines are intended to protect our cherished gowns, preserve the privacy of our home, and ensure that every guest receives the attention and courtesy they deserve.

Thank you for your understanding, your cooperation, and for allowing The Ruby Reliquary to be a small part of your wedding story.

With warmest regards,

Lisa Eason

The Proprietress

The Ruby Reliquary & Procurement Company LLC

APPOINTMENT GUIDELINES & POLICIES

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